BirdCam Blues

Well, my BirdCam arrived a little over a week ago and I have yet to capture a good photo. I know I am probably doing something wrong but it's such a simple device, how could I be doing so poorly?

And why isn't the cam triggering when a bird is right in front of it a mere 20 inches away???

While birds are not getting their close-ups, the squirrels are having much better luck getting in on the act.

I'm in contact with an extremely nice gal from the company and will call her again after the long weekend. I have not given up!